Privacy Policy

Privacy Policy

Effective Date: 3/13/2025 (Last Updated: 24/03/2026)

BUSINESS REGISTRATION (E-Commerce Act, 2081)

Share with Fare is a registered e-commerce platform operating in compliance with the E-Commerce Act, 2081 of Nepal. The following details are disclosed as required:

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Share with Fare, operated by Dream Vista Private Limited, is committed to protecting the privacy and personal data of all users of the platform at sharewithfare.com and our mobile application. This Privacy Policy describes how we collect, use, store, share, and protect your personal information, and explains your rights as a data subject.

This Policy complies with the Individual Privacy Act, 2075 (2018) of Nepal, the Individual Privacy Regulation, 2077 (2020), the E-Commerce Act, 2081 (2025), and is aligned with best practices under Nepal’s developing Digital Privacy and Data Protection framework.

By using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described.

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1. INFORMATION WE COLLECT

1.1 Identity and Account Information

• Full legal name, date of birth;
• Government-issued ID: Citizenship Certificate number, Passport, or National ID;
• Email address and mobile phone number;
• Profile photograph (optional).

1.2 Financial and Payment Information

• Digital wallet identifiers (eSewa, Khalti, IME Pay mobile numbers);
• Bank account details for Owner payouts;
• Transaction records, payment receipts, booking amounts, and payout records.

Note: We do not directly store full card numbers or sensitive banking credentials. Payment processing is handled through NRB-compliant third-party gateways.

1.3 Listing and Booking Information

• Item descriptions, photographs, pricing, and availability submitted by Owners;
• Booking dates, rental duration, and item details submitted by Renters;
• Security deposit amounts, pickup and return records, QR ticket data.

1.4 Communications

• Messages exchanged through the platform;
• Customer support communications (email, WhatsApp);
• Reviews and feedback submitted about listings or users.

1.5 Device and Usage Data

• IP address, device type, operating system, and browser type;
• Pages visited, time spent on the platform, and interaction logs;
• Location data (only if permission is granted, used solely for search relevance).

1.6 Legal and Verification Data

• KYC verification records and document copies retained as required by law;
• Dispute records, reports, and supporting evidence submitted by users.

We collect only the minimum personal data necessary to operate the platform and comply with legal obligations.

2. LEGAL BASIS FOR PROCESSING

We process your personal data on the following lawful bases under the Individual Privacy Act, 2075:

• Consent: You have given explicit, informed consent for collection and use of your data. You may withdraw consent at any time (see Section 7).
• Contractual necessity: Processing is required to facilitate rental services, bookings, and payments between Owners and Renters.
• Legal obligation: Certain data is retained to comply with Nepali laws including KYC requirements, tax obligations, and regulatory orders.
• Legitimate interests: Usage and analytics data is processed to improve the platform and detect fraud, provided such interests do not override your fundamental privacy rights.

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3. HOW WE USE YOUR INFORMATION

We use collected data to:

• Register accounts, verify identity (KYC), and authenticate users;
• Facilitate rental bookings, process payments, and manage Owner payouts;
• Send booking confirmations, reminders, payment receipts, and operational notifications;
• Enable communication between Owners and Renters through the platform;
• Process refunds, disputes, and cancellations;
• Detect and prevent fraud, identity theft, and platform abuse;
• Generate anonymised analytics to improve platform performance;
• Comply with legal obligations, regulatory requirements, or court orders;
• Send promotional communications and updates (only with your express consent; you may opt out at any time).

We do not use your data for fully automated decision-making that produces significant legal effects without human review.

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4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or commercially trade your personal data. We share your data only in the following limited circumstances:

4.1 Between Platform Users 

Limited transactional information (first name, item details, booking confirmation) may be shared between Owners and Renters to facilitate the rental. Private contact details are not shared between users without explicit mutual consent. All communication is encouraged to remain within the platform.

4.2 Service Providers 

We may share data with trusted third-party service providers under strict data processing agreements, limited to what is necessary for their services:

• NRB-licensed payment gateways: eSewa, Khalti, IME Pay;
• Cloud hosting and infrastructure providers;
• SMS and email notification service providers;
• Analytics and platform monitoring tools.

All third-party providers are contractually prohibited from using your data for any purpose beyond the services they provide to us.

4.3 Legal and Regulatory Disclosure 

We may disclose personal data to government authorities, law enforcement, or courts when:

• Required by applicable Nepali law or a valid court order;
• Necessary to investigate fraud or cybercrime;
• Required under the E-Commerce Act, 2081 or Electronic Transactions Act, 2063;
• Necessary to protect the safety or rights of users or the Company.

Where legally permitted, we will notify affected users of such disclosures.

4.4 Business Transfers 

In the event of a merger, acquisition, or asset transfer, user data may be transferred to the acquiring entity. Users will be notified at least 30 days in advance and may request deletion of their data before the transfer is completed.

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5. DATA RETENTION

We retain personal data only as long as necessary:

• Account data: Duration of account activity, plus up to 5 years after closure for compliance purposes;
• Transaction and booking records: 7 years, in accordance with the Income Tax Act, 2058;
• KYC and identity documents: As required by applicable KYC regulations;
• Communications and dispute records: 3 years from last interaction or dispute resolution;
• Device and usage logs: Up to 12 months for security and analytics.

Upon expiry of retention periods, personal data is securely deleted or anonymised.

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6. DATA SECURITY

We implement appropriate technical and organisational security measures including:

• Encryption of data in transit (TLS/HTTPS) and at rest;
• Access controls limiting data access to authorised personnel only;
• Regular security audits and vulnerability assessments;
• Secure payment processing through NRB-licensed gateways;
• Employee training on data protection obligations.

In the event of a data breach that poses risk to users, we will notify affected users and relevant authorities within 72 hours of discovery, in line with our obligations under applicable Nepali law.

While we take all reasonable precautions, no digital platform can guarantee absolute security. Users are advised to protect their own credentials and not share login information.

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7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enable essential platform functions (authentication, session management);
• Remember user preferences and settings;
• Collect anonymised analytics to improve user experience;
• Detect and prevent fraudulent activity.

We do not use cookies to serve third-party advertising. You can manage or disable non-essential cookies through your browser settings or our in-app cookie preferences panel. Disabling certain cookies may affect platform functionality.

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8. YOUR PRIVACY RIGHTS

Under the Individual Privacy Act, 2075 and applicable Nepali law, you have the right to:

• Access: Request a copy of the personal data we hold about you;
• Rectification: Request correction of inaccurate or incomplete data;
• Erasure (Right to be Forgotten): Request deletion of your data, subject to legal retention obligations;
• Restriction: Request that we restrict processing of your data in certain circumstances;
• Data Portability: Request a copy of your data in a machine-readable format;
• Withdraw Consent: Withdraw consent for data processing at any time without affecting prior processing;
• Object: Object to processing for direct marketing or legitimate interest purposes;
• Complain: Lodge a complaint with a competent authority in Nepal regarding our data practices.

To exercise any of these rights, submit a written request to: support@sharewithfare.com. We will respond within 30 days. Identity verification may be required before processing your request.

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9. CHILDREN’S PRIVACY

Share with Fare services are not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has provided personal data, we will promptly delete it and deactivate the account. If you believe a minor has provided us data, contact us immediately at support@sharewithfare.com. Under the Individual Privacy Act, 2075, processing personal data of a minor requires parental or legal guardian consent.

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10. THIRD-PARTY LINKS

Our platform may contain links to third-party websites or services. This Privacy Policy applies only to the Share with Fare platform. We are not responsible for the data practices or privacy policies of third-party sites. We encourage users to review the privacy policies of any external services they access.

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11. CROSS-BORDER DATA TRANSFERS

Our primary data hosting is based in Nepal. Where we use third-party tools hosted outside Nepal, we ensure such transfers are subject to adequate contractual data protection safeguards. We will update our data transfer practices as Nepal’s data localisation regulations develop under forthcoming legislation.

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12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify registered users of material changes via email and/or platform notification at least 14 days before changes take effect. Continued use after the effective date constitutes acceptance. The most current version will always be available at: www.sharewithfare.com/privacy-policy.

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13. CONTACT AND GRIEVANCE

For questions, data requests, complaints, or grievances regarding this Privacy Policy:

Dream Vista Private Limited — Data Controller for Share with Fare Kawasoti-02, Nawalparasi (Bardaghat Susta Purba), Nepal Customer Service: support@sharewithfare.com Grievance Officer: complaint@sharewithfare.com WhatsApp / Phone: +977-9705432167 www.sharewithfare.com

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If your concern is not resolved satisfactorily, you may escalate your complaint to the appropriate government authority or seek legal remedy under the Individual Privacy Act, 2075, through the relevant District Court of Nepal.

By using Share with Fare, you confirm that you have read, understood, and agree to this Privacy Policy.